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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - System monitoring
|
| System Installation and Configuration | - Network and connectivity configuration
|
| SME Communications Solutions Overview | - Avaya Small and Medium Enterprise (SME) portfolio concepts
|
| System Features and Services | - Unified communications services
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
- B. Start the IP Office Manager application.
- C. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- D. The 5430 DS is no longer supported.
- E. The 5420 DS is corrupted and must be replaced
Correct Answer: B 🗳️
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. User must be a member of a hunt group.
- B. User must be defined as an agent in one-X Portal.
- C. CCR Agent Must be checked on the user's Supervisor tab.
- D. force Account Code must be checked on the user's Supervisor tab.
Correct Answer: C 🗳️
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. Available VCM resource
- B. Advanced System license
- C. User and SIP extension in IP Office
- D. Set user profiles to Virtual
- E. User profile set to Teleworker
Correct Answer: A,C 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP Calls will be routed by the IP office routing table.
- B. SIP Calls will be routed by the IP office NAT table.
- C. SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
- D. SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
Correct Answer: A 🗳️
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Add names to the system directory.
- B. Configure Dial By Name action off Auto Attendant.
- C. Embedded Voicemail code is set.
- D. Users need to record their names.
Correct Answer: B,C 🗳️
