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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Which three Survey invitations are displayed in the In-Store Survey task during a visit?

A) All Survey invitations targeted to a contact or user
B) Survey invitations associated with the Store Primary Contact
C) Survey invitations associated with the visit
D) Survey invitations associated with the Retail Store
E) All open Survey invitations

2. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?

A) Which of the provided products are inactive?
B) Which of the provided products are still actively sold?
C) Are there customer specific offerings?
D) Can we rationalize products to a smaller number?

3. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Create an order validation task in the Order Fulfillment process.
B) Configure steps in the Order Fulfillment process to guide the product configuration.
C) Implement the Guided Sales using OmniScripts.
D) Configure Advanced Rules to validate the quote configuration.

4. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?

A) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
B) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
C) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
D) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department

5. Which two levels can promotions be defined within the Consumer Goods Cloud?

A) Product Category
B) Retail Store
C) Retail Store Group
D) Product
E) Account

Solutions: