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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does the Expert Calling Ratio setting determine?

A) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
B) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
C) when to place outbound calls for agents while in idle time
D) how many calls to place, based on the ratio of idle agents and agents on calls
E) when to place outbound calls for agents while in work time

2. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the account log to seeifthe user remembered to run the record selection for the linked job.
B) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
C) Check the account log to see if a supervisor stopped the original job manually.
D) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
E) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.

3. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
B) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
C) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
D) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
E) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).

4. From where can you run the backup complete system?

A) Campaign Monitor
B) Campaign Analyst
C) Administrator Main Menu
D) Supervisor Main Menu

5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) six months plus the current month
B) three months plus the current month
C) since the dialer was installed
D) The current month

Solutions: