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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C) Accommodate the feature since otherwise business representative will not accept the iteration results.
D) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

2. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

3. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Which of the products are inactive?
B) Which of the provided products are still actively sold?
C) Are there customer specific offerings?
D) Can we rationalize products to a smaller number?

4. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create an attribute on business internet offers and use attribute based pricing
B) Create price list and price list entries associated with context Rules per region
C) Create base price list and multiple child price list per region
D) Create price list per region and use context Rules to determine the correct Price List

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Commercial and technical product configurations
B) Quote and quote line items records
C) Assets and inventory item records
D) Fulfillment request and fulfillment request line records
E) Order and order item details

Solutions: