Dumps Moneyack Guarantee - 700-805 Dumps UpTo 50% Off
Updated Apr-2024 Pass 700-805 Exam - Real Practice Test Questions
NEW QUESTION # 28
Which task should a Renewals Manager perform during the Prospect phase?
- A. Terms negotiation
- B. Risk mitigation
- C. Review new opportunities
- D. Risk Assessment
Answer: D
NEW QUESTION # 29
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $3000 and $3000
- B. $1100 and $3300
- C. $1000 and $1000
- D. $1000 and $3000
Answer: C
Explanation:
The annual recurring revenue (ARR) for each customer is $1000 and $1000. ARR is the total amount of money the company expects to receive from its subscribers over a year. It is calculated by summing up customers' monthly or quarterly subscription fees and multiplying them by 12 (for an annual period). It excludes one-time fees, transactional charges, and other non-recurring revenue sources. In this case, both Customer A and Customer B pay $10 per seat per month for 100 seats of WebEx. Therefore, their monthly recurring revenue (MRR) is $10 x 100 = $1000. To calculate their ARR, we multiply their MRR by 12: $1000 x 12 = $1000. The length of the contract does not affect the ARR calculation, as it only considers the revenue generated within one year.
NEW QUESTION # 30
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. download hardware, software and services datasheets
- B. order new services
- C. view and manage their contracts
- D. change Customer Address
- E. set up billing
Answer: C,D
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
NEW QUESTION # 31
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. access to training programs and material
- B. exclusive relationship with the customer
- C. ability to ensure that our TAC cases get priority over others
- D. rebates and discounts from Cisco
Answer: D
Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.
NEW QUESTION # 32
Which action can a renewals manager take to drive value in the account?
- A. Define the account forecast
- B. Manage and mitigate renewal risk
- C. Removing adoption barriers
- D. Align partners on training
Answer: B
NEW QUESTION # 33
Which statement best describes the Success Plan?
- A. the blueprint for account teams to achieve customer success
- B. a document capturing a comprehensive view of all customer health scores
- C. a tool for report ng actions to management
- D. a shareable document that captures all account activities
Answer: C
NEW QUESTION # 34
Which statement best describes an Accelerator?
- A. A hosted on-to-many educational webinar with live expert Q and A
- B. A one-on-one deep dive on network issues
- C. An on-call service for customer support
- D. A one-on-one coaching engagement covering specific use cases
Answer: D
NEW QUESTION # 35
Which action should a Renewals Manager take first?
- A. Assign an RS to priority accounts
- B. Download contract data and develop a renewals strategy
- C. Meet the customer and perform a renewals diagnosis
- D. Meet and confirm the AM, CSS, CSM and their resources
Answer: B
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition
NEW QUESTION # 36
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of customer sentiment
- B. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- C. a measurement tool for resolving specific product quality issues and adoption barriers
- D. an ongoing measurement of several key customer health indicators
Answer: D
Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health
NEW QUESTION # 37
What support should an RM take from the CSM?
- A. Communicate new greenfield opportunities.
- B. Communicate value and the impact of Cisco solutions.
- C. Oversee the closure of contracts.
- D. Book customer-service briefings.
Answer: B
Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 38
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. proposal build
- B. deal strategy
- C. billing
- D. quote delivery
Answer: D
NEW QUESTION # 39
Which critical task must be performed during the qualification phase?
- A. Develop a success plan
- B. Quote delivery
- C. Validate customer inventory
- D. Renewal plan development
Answer: A
NEW QUESTION # 40
Which services are contained in the CX portfolio?
- A. Support Services,Business Critical Services, Professional Services and Managed services
- B. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
- C. Support Services and business Critical Services
- D. Support Services ,Business Critical Services and Professional Services
Answer: B
NEW QUESTION # 41
What is the ATR on a $10, 000oneyearre curing revenue contract?
- A. $10,000 divided by 12
- B. $1,200
- C. $10,000
- D. 10% of $10,000
Answer: A
NEW QUESTION # 42
Which service offering helps define the customer's IT vision and strategy?
- A. Training
- B. Optimization
- C. Advisory
- D. Support
Answer: C
Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.
NEW QUESTION # 43
Which three financial metrics are critical in renewing subscriptions?(Choose three)?
- A. Close rate
- B. Renewal rate
- C. Annual recurring revenue
- D. Training costs
- E. Net new sales
Answer: B,C,D
NEW QUESTION # 44
How does Cisco define AT R?
- A. Contracts/subscriptions that are available to renew.
- B. Any customer agreement where attrition has been an issue.
- C. ATR is the sum of RR and iARR, minus the attrition rate.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: A
NEW QUESTION # 45
Which service offering assists the customer in preparing for emerging industry trends?
- A. Managed
- B. Training
- C. Advisory
- D. Trending Technical
Answer: C
NEW QUESTION # 46
How does Cisco define Business Critical Services?
- A. hardware replacement
- B. Pay-as-you-go, services covering business-critical functions
- C. subscription-based services covering the lifecycle of a technology
- D. Pay-as-you-go, technology-based services
Answer: C
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes Insights and analytics to measure and improve their operational efficiency, agility, and innovation
NEW QUESTION # 47
Which action should a Renewals manager take first?
- A. Download contract data and develop a renewals strategy
- B. Assign an RS to priority accounts
- C. Meet the customer and perform a renewals diagnosis
- D. Meet and confirm the am,css,csm and their resources
Answer: D
NEW QUESTION # 48
How does Cisco define ATR?
- A. Contracts/subscriptions that are available to renew.
- B. Any customer agreement where attrition has been an issue.
- C. Contracts/subscriptions that have attrition terms revoked.
- D. ATR is the sum of RP ad iarr , minus the attrition rate.
Answer: A
NEW QUESTION # 49
What is the primary measurement of success for a Renewals Manager?
- A. renewal success rate
- B. iARR rate
- C. percentage of contracts closed
- D. upsell percentage
Answer: A
Explanation:
The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 50
What is the main purpose of CCW-R?
- A. To capture partner and customer billing preferences
- B. To allow customers and partners to download renewal data
- C. To factor customer ATR,upsell and attrition
- D. To allow customers and partners to renew software subscriptions and service contracts from one tool
Answer: D
NEW QUESTION # 51
......
Download Free Cisco 700-805 Real Exam Questions: https://lead2pass.guidetorrent.com/700-805-dumps-questions.html