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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

Question 1

Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)

A. HP Collaborate Services
B. HP Device Media Retention
C. HP Post Warranty Services
D. HP Renew Services
E. HP Set Up Services
F. HP Fix Services

Question 2

A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
C. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.

Question 3

A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A. Compile a list of issues customers have had with the competitor's services
B. Refer to the battlecards for the various HP Lifecycle Services
C. List the different HP Services websites that the customer can visit for more information
D. Visit the competitor's website to read the descriptions of their services

Question 4

You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A. What percentage of your budget is allocated to new hardware acquisition?
B. Do you currently have a security strategy in place for your PCs and other devices?
C. How do you decide when to acquire or retire the company's personal systems?
D. How do you deal with hardware support when employees are working remotely?
E. How much employee productivity is lost to device downtime due to failure or damage?
F. What does the company's roadmap for growth over the next ten years look like?

Solutions: