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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Topic 2: Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - SLA management and tracking - Ticket creation, categorization, and prioritization |
| Topic 3: SAP Solution and Support Tools | - Incident analysis and root cause identification - Monitoring and reporting tools - SAP Solution Manager overview |
| Topic 4: SAP Business All-in-One Support Processes | - Support organization structure and roles - Communication and escalation procedures - Incident handling workflow in SAP environments |
| Topic 5: Incident Management Fundamentals | - Basic SAP support process overview - Incident vs. service request differentiation - IT service management principles and lifecycle |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
What is a work center in the SAP Solution Manager? (Choose two)
A. A community
B. A tailored and role-based user environment to simplify your work
C. Exchange data to SAP systems
D. An easy navigation through a central role-based access point
Question 2
Which one of the following transactions is the right one to analyze the contents of a database table?
A. SE30
B. SE16
C. SE24
D. SE11
Question 3
What does Mission-Critical Support within Enterprise Support mean? (Choose two)
A. Robust Service Level Agreements (SLA)
B. Ramp-up support
C. 7 x 24 root cause analysis
D. SAP system backup
Question 4
How can you switch to the debugging mode?
A. Enter /h in the command field
B. Enter /debugging in the command field
C. Choose Help ? Debugging
D. Enter /debug in the command field
Question 5
Which tool of the ABAP Workbench do you use to create global date types and database tables?
A. Data Dictionary
B. Screen Painter
C. ABAP Editor
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: B | Question 3 Answer: A,C | Question 4 Answer: A | Question 5 Answer: A |
