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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 2: Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 4: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Topic 5: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 6: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 7: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
A) Business partner
B) Service call
C) Equipment
D) Activity
E) Purchase order
2. Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.
A) SAP Field Service Management Customer Self-Service
B) SAP Field Service Management Account Service
C) SAP Field Service Management Company
D) SAP Field Service Management Crowd Service
3. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A) Closed
B) In execution
C) In dispatching
D) In planning
4. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Category, Labels
B) Description, Category, Revision, Tag
C) Description, Revision, Type, Tag
D) Name, Description, Revision, Type
5. Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.
A) Mirroring360
B) Chrome Cast
C) ActiveX
D) Facetime
E) AirPlay
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
