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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Hours, Absences and Overtime on the Utilization Tab.
B) Select Travel Time and Breaksas skills on the Skills Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Sort by Average Utilization on the Resources Tab.

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Product Consumed for each site visit.
B) Create a new Work Order Line Item for each site visit.
C) Create a new Child Work Order for each site visit.
D) Create a new Service Appointment for each site visit.

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Service Appointment for the new date.
B) Create a new Service Appointment on the original Work Order.
C) Create a new Work Order and Service Appointment.
D) Reschedule the Work Order for the new date.

4. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Add the Service Report Language field to the Work Order Page Layout.
B) Update the Language of the current User.
C) Update the Default Language of the Organization.
D) Add the Languagefield to the Contact Page Layout.

5. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A) Create a work order with a work order line item for eachinstalled product.
B) Create an asset hierarchy with each installed product as a child asset in the hierarchy.
C) Create a work order hierarchy with each installed product as a child work order.
D) Create a work order for each installed product and a work order dependency to assign to the same resource.

Solutions: