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Network Appliance NetApp Hardware Support Engineer Professional Sample Questions:

1. You have created a case with NetApp Support for an issue with a DS4246 shelf on an ONTAP
9.12.1 system. They have requested that you provide shelf logs. What action do you need to take to collect the shelf logs?

A) Provide the output of the nodeshell command rdfile/etc/log/shelflog.
B) Invoke a diagnostic AutoSupport with the subsystem storage.
C) Invoke an autosupport of type all using Active IQ Unified Manager.
D) Invoke a diagnostic autosupport with the subsystem log_files.

2. A NetApp node fails to boot and displays repeated boot-loop behavior after hardware maintenance. Which troubleshooting step should be performed FIRST?

A) Verify recently installed FRUs and cable seating
B) Reset all cluster licenses
C) Replace every disk in the shelf
D) Destroy the root aggregate

3. Which two NetApp tools should be used when troubleshooting the root cause of an unexpected controller reboot? (Choose two.)

A) Active IQ Unified Manager
B) ONTAP CLI
C) Active IQ Config Advisor
D) Active IQ Digital Advisor
E) ONTAP Mediator

4. A customer wants to minimize downtime while replacing a failed NVRAM battery in a dual- controller HA pair. Which operational state is REQUIRED before beginning the replacement?

A) Giveback operations should be completed or controlled properly
B) The impaired node must remain powered off for 24 hours
C) Storage failover must be disabled permanently
D) Disk ownership must be removed manually

5. During a controller replacement procedure, the engineer notices that the replacement controller boots into Loader mode instead of ONTAP. Which action should be performed NEXT?

A) Reassign all shelf IDs
B) Replace every DIMM in the chassis
C) Verify environmental variables and boot parameters
D) Immediately wipe all disks

Solutions: