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EXIN ITIL Foundation Sample Questions:

1. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Defines which software should be installed on a particular piece of hardware
C) Describes the topography of the hardware
D) Describes how the configuration items (CIs) work together to deliver the services

3. Which one of the following would NOT involve event management?

A) Recording service desk staff absence
B) Intrusion detection
C) Recording and monitoring environmental conditions in the data centre
D) Monitoring the status of configuration items

4. Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only

5. Which of the following is NOT one of the five individual aspects of service design?

A) The design of new or changed services
B) The design of the technology architectures
C) The design of market spaces
D) The design of the service portfolio, including the service catalogue

Solutions: