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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is described by the 'organizations and people' dimension of service management?

A) Communication and collaboration
B) Contracts and agreements
C) Workflows and controls
D) Inputs and outputs

2. Which should be handled by 'service request management'?

A) A request to implement a security patch
B) A request to change a target in a service level agreement
C) A request to resolve an error in a service
D) A request to provide a laptop

3. How can service consumers contribute to risk mitigation?

A) By being fully aware of their own requirements for the service
B) By ensuring that the service provider has configured correctly its resources
C) By controlling the specific level of risk on the service provider's behalf
D) Through the provision of services according to predefined needs

4. What is the definition of a known error?

A) A problem that has been analyzed and has not been resolved
B) Any change of state that has significance for the management of a service or other configuration item (CI)
C) A cause, or potential cause, of one or more incident
D) An unplanned interruption to a service, or reduction in the quality of a service

5. What is recommended by the guiding principle 'progress iteratively with feedback'?

A) An assessment of how all the parts of an organization will affect an improvement initiative
B) The identification of all interested parts at the start of an improvement initiative
C) An improvement initiative that is broken into a number of manageable sections
D) A current state assessment that is carried out at the start of an improvement initiative

Solutions: