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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Total time on "Facilitate New Hire's Orientation".
B) Wait time on "Background Check".
C) Percentage of new hires that fail "Background Check".
D) Percentage of new hires that pass "Probationary Review".

2. Early in process modeling, the process owner explains how a particular part of the process model diagram below should function. Both Task A and B should be accomplished prior to Task C.
Task A and B do not have any specific order in which they must be accomplished. Task C is also completed by a different group than the participant assigned to Task A and B.

Which of the following diagrams implement the scenario according to best practice?

A) Exhibit C
B) Exhibit D
C) Exhibit A
D) Exhibit B

3. One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A) Break down the implementation work into tasks that can be described in 8 hours or less.
B) Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
C) Break down the user story into child stories because it is an epic.
D) Pad the task with 20% more hours because developers typically under-estimate their required effort.

4. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) reward participants for superior performance in the process.
B) notify stakeholders when a threshold is violated.
C) determine the source of business data in the process.
D) measure the operations within a process.

Solutions: