Free demo before buying

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Professional after sale service

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HP LaserJet Solutions Sample Questions:

1. Your control panel has a message indicating a specific component failure. Which type of message is this?

A) service message
B) status message
C) error message
D) information message

2. You are changing the LaserJet's IP address to a static IP via the Embedded Web Server (EWS) and lose the connection. What should you do?

A) Attempt to reacquire EWS as you did originally.
B) Reboot the LaserJet printer and try again.
C) Configure the address manually through the Control Panel.
D) Nothing, this is a normal occurrence.

3. A paper jam has occurred between the registration assembly and the fusing assembly. Which error would most likely appear on the printer control panel?

A) 13.X
B) 50.X
C) 41.X
D) 79.X

4. Which printing feature was new to Windows Vista?

A) client-side performance improvements
B) location-aware printing additions
C) color management enhancements
D) quick sets functionality expansion

5. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.
B) The customer is right - the toner is counterfeit toner.
C) The sealing tape may have been missed during manufacturing.
D) The customer might have a used toner cartridge.

Solutions: