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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.

A) False
B) True

2. What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?

A) To improve voice quality by reducing latency for agents in different regions.
B) To reduce bandwidth costs by load-balancing traffic.
C) To protect against a complete site failure, such as a natural disaster or power outage.
D) To meet different data retention laws in each region.

3. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
B) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
C) Record the entire call including DTMF tones and encrypt the recording at rest.
D) Use a pause-and-resume recording method to momentarily stop recording during payment entry.

4. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To test the network connectivity between components.
B) To train the administrators on system maintenance.
C) To stress-test the servers for maximum capacity.
D) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.

5. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Silent Monitoring
B) Call Recording
C) Call Barging
D) Call Coaching (Whisper)

Solutions: