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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Call the local authorities immediately to report the threat
B) Raise the issue to the most relevant point of contact internally
C) Open a conversation with the community member and discuss their concerns
D) Delete the comments and ban the community member from the Page

2. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Reach out privately to the member to ask if responses from the team are unclear.
B) Remove the comment with the appropriate rule and explain possible disciplinary actions.
C) Invite other members to clarify that the question has been answered.
D) Block the member from the group to avoid the subject.

3. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Ask community members to share their most memorable community posts.
B) Review data for insights into high-performing content in the community.
C) Research popular content themes that may be relevant to the community.
D) Survey community members for their most frequently asked questions about content themes.

4. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Invite the community to submit their success stories so they can be shared with the national committee
B) Initiate a petition against the proposed closure and ask community members to circulate it widely
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Monitor sentiment across digital channels within the organization's area of focus

5. A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A) Message new members and invite them to participate in the challenge.
B) Create posts to encourage people to sign up and have moderators answer any questions.
C) Highlight past photos and success stories and tag members who have joined past challenges.
D) Start a secret group for people doing the challenge and post everything there.

Solutions: