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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A user's new laptop, which was advertised as gaming ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

A) Enable NIC teaming.
B) Overclock the RAM.
C) Select dedicated graphics.
D) Activate CPU hyperthreading.

2. A team member provides a link to an online slide deck presentation so other team members can add to the presentation. The link does not work for any of the other team members. Which of the following should the team check first?

A) License management
B) Version history
C) Web browser compatibility
D) Viewing and sharing permissions

3. A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation?
(Choose two.)

A) Follow up with the customer.
B) Provide proper documentation.
C) Actively listen and take notes.
D) Maintain professional attire.
E) Clarify customer statements.
F) Avoid personal interruptions.

4. A scammer is attempting to extract confidential information through phone calls. Which of the following best describes the social engineering attack that the scammer is using?

A) Pretexting
B) Vishing
C) Whaling
D) Phishing

5. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.
Which of the following should the technician do next?

A) Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
B) Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
C) Instruct the user to disconnect the Ethernet connection to the corporate network.
D) Advise the user to run a complete system scan using the OS anti-malware application.

Solutions: