Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Knowledge Management Implementation (On-demand)
- ServiceNow Fundamentals (ILT)
- CIS-IT Service Management Exam Prep
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- Service Portal Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam type: Multiple Choice Questions
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Code: ServiceNow CIS-ITSM Certification Exam
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Change Management | 15-20% | - Change request lifecycle
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Incident Management | 15-20% | - Incident creation and management
|
| Problem Management | 10-15% | - Problem workflow and states
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
