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BlackBerry 10 Support Specialist Sample Questions:

1. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

A) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.
B) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
C) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
D) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.

2. Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?

A) BlackBerry Device Ribbon (Top of Device)
B) Universal Hub
C) BlackBerry World
D) BlackBerry Messenger (BBM) Application

3. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
B) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
C) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
D) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.

4. A user who does not have Roaming services would like to get data while travelling at no cost. What service needs to be enabled to access Hot Spots?

A) International Roaming
B) Cellular connection
C) Wi-Fi
D) Bluetooth

5. From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?

A) Settings > General > Support
B) Settings > Help > Support
C) Help > Support
D) Options > Help > Support

Solutions: