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Genesys PC-CIC-Core Certification Exam is conducted online and consists of multiple-choice questions. PC-CIC-Core exam duration is 90 minutes, and candidates need to score a minimum of 70% to pass the exam. PureConnect: CIC Core Certification certification is valid for two years, and candidates need to renew their certification by passing a recertification exam. PureConnect: CIC Core Certification certification offers a range of benefits to the professionals, including access to the Genesys certification portal, digital badges, and recognition in the Genesys community.
NEW QUESTION # 14
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
- A. Administrator Access
- B. Security Rights
- C. Master Administrator
- D. Access Control
Answer: D
NEW QUESTION # 15
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?
- A. Under Security Rights on the Security tab for the Default User.
- B. Under Dial Plan in the Phone Number configuration.
- C. Under Administrator Access on the Security tab for the Default User.
- D. Under Manage Classifications in the Phone Number configuration.
- E. Under Access Control on the Security tab for the Default User.
Answer: E
NEW QUESTION # 16
Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?
- A. Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.
- B. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.
- C. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.
- D. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler
Answer: A
NEW QUESTION # 17
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
- B. An agent could receive up to 3 chats at once.
- C. An agent could receive up to 2 chats at once.
- D. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
Answer: C
NEW QUESTION # 18
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Administrator
- B. System Manager
- C. Interaction Center Business Manager
- D. Interaction Attendant
Answer: D
NEW QUESTION # 19
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.
- A. Interaction Administrator
- B. Interaction Center Business Manager
- C. Interaction Reporter
- D. Interaction Attendant
Answer: B
NEW QUESTION # 20
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?
- A. The User Phone Assistant
- B. Managed IP Phone templates
- C. Station templates
- D. The Station's Assistant
Answer: B
NEW QUESTION # 21
You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)
- A. Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
- B. Create a managed IP phone template for the correct phone model.
- C. Use an existing .CSV file that you have available.
- D. Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
Answer: A,B
NEW QUESTION # 22
What queue type requires handler customization to configure and finalize ACD processing?
- A. Custom
- B. Functional Workgroup
- C. Logical Workgroup
- D. Group Ring
Answer: A
NEW QUESTION # 23
Match the Interaction Attendant call flow type with the correct definition.
Answer:
Explanation:
NEW QUESTION # 24
You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?
- A. Select the Weekday schedule tab and configure the hours there.
- B. Select the Daily schedule tab and configure the hours there.
- C. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
- D. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
Answer: D
NEW QUESTION # 25
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Round-robin
- B. Group Ring
- C. ACD
- D. Custom
- E. Sequential
Answer: E
NEW QUESTION # 26
Why are user objects necessary in an Interaction Center system? (Choose three.)
- A. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
- B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
- C. Interaction Center user objects can automatically expire after a set period of time for temporary employees
- D. Interaction Center user objects can provide security settings.
- E. Interaction Center user objects provide access to network resources.
Answer: A,B,D
NEW QUESTION # 27
Match the Interaction Attendant element with the best description.
Answer:
Explanation:
NEW QUESTION # 28
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Intercom, Emergency, Local, Long Distance, and International
- B. Intercom, Emergency, Local, and Long Distance
- C. Intercom, Emergency, and Local
- D. Long Distance
Answer: B
NEW QUESTION # 29
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
- A. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
- B. Create text messages and send them to each agent so they can copy and paste them when needed.
- C. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
- D. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
Answer: A
NEW QUESTION # 30
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Security Rights
- B. Administrator Access
- C. Master Administrator
- D. Access Control
Answer: A
NEW QUESTION # 31 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
- A. Default Schedule
- B. New Year's Day schedule
- C. Work Week schedule
- D. Month End schedule
- E. After Hours schedule
Answer: A
NEW QUESTION # 32
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The PureConnect: CIC Core Certification certification exam is designed to test the knowledge and skills of professionals in various areas of customer service and contact center operations. PC-CIC-Core exam covers a wide range of topics such as installation and configuration of the PureConnect platform, call handling and routing, reporting and analytics, and application integration. PC-CIC-Core exam is designed to be challenging and requires a thorough understanding of the PureConnect platform and related technologies.
Study resources for the Valid PC-CIC-Core Braindumps: https://lead2pass.guidetorrent.com/PC-CIC-Core-dumps-questions.html