Get May-2026 Dumps to Pass your 820-605 Exam with 100% Real Questions and Answers
Updated Exam 820-605 Dumps with New Questions
NEW QUESTION # 19
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. credibility
- C. time to market
- D. sustainability
- E. cost efficiency
Answer: D,E
NEW QUESTION # 20
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)
- A. sustainability
- B. credibility
- C. risk management
- D. employee satisfaction
- E. cost efficiency
Answer: D,E
NEW QUESTION # 21
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. prescriptive
- B. predictive
- C. descriptive
- D. diagnostic
Answer: C
NEW QUESTION # 22
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)
- A. Experience
- B. Evaluation
- C. Deployment
- D. Awareness
- E. Adoption
Answer: D,E
NEW QUESTION # 23
When does the customer start receiving value from the purchased product or solution?
- A. when telemetry and usage insights are leveraged
- B. when the customer acknowledges that a desired outcome is being achieved
- C. when the technology is designed for the customer's existing infrastructure
- D. when the customer looks for ways to expand the solution
Answer: B
NEW QUESTION # 24
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Measure the number of complaints raised by students
- B. Twice yearly student and staff surveys with two
- C. Implement staff Super Users to provide feedback
- D. Combination of tailored surveys and IT tools-based metrics
Answer: A
NEW QUESTION # 25
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION # 26
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
- B. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.
- C. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.
- D. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
Answer: C
NEW QUESTION # 27
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. deployment of solution
- B. purchase of a new solution
- C. expansion of solution features
- D. renewal of solution subscription
- E. expansion of solution services
Answer: C,E
Explanation:
Expansion opportunities within customer success include the expansion of solution features and services.
These opportunities arise when customers see the value in adding more features or services to their existing solutions to enhance their capabilities or meet additional business needs. References: Strategies for identifying and capitalizing on opportunities to expand the scope of solutions provided to customers, leading to increased value and customer satisfaction.
NEW QUESTION # 28
Which two actions are critical when communicating with executives? (Choose two).
- A. Focus on the value achieved.
- B. Focus on technical details.
- C. Incorporate the sales team's plan.
- D. Keep services as a primary topic.
- E. Target executive priorities
Answer: A,C
NEW QUESTION # 29
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. customer's stakeholders and their business outcomes
- B. service introduction to confirm that they know how to submit service issues at the go live
- C. initial user group identified and their use cases confirmed
- D. additional features that will align with the business outcomes
- E. Quarterly Success Review build and delivery
Answer: A,B
NEW QUESTION # 30
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Engage the service delivery manager and request two days of free consultation for the customer.
- B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.
- C. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.
- D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
Answer: B
NEW QUESTION # 31
What is a key driver that is creating the need for customer success?
- A. subscription economy
- B. portfolio management
- C. advanced specializations
- D. financial resources
Answer: A
NEW QUESTION # 32
You notice a decline over lime in your customer's usage of your product. Which action do you consider?
- A. Carefully tell the customer to get more people to use your product.
- B. Show the customer a comparison of the solution versus the competition.
- C. Tell the customer a new solution will soon be available.
- D. Re-assess the customer's business process and outline the capability of the solution.
Answer: C
NEW QUESTION # 33
What isthefinancial implication of churn?
- A. loss of revenue
- B. contract expansion
- C. increased production
- D. reduced product utilization
Answer: A
Explanation:
A financial implication of churn is A, the loss of revenue. When customers discontinue their subscriptions or stop doing business with a company, it directly impacts the company's revenue streams, making churn a critical financial concern
NEW QUESTION # 34
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. deployment of solution
- B. purchase of a new solution
- C. expansion of solution features
- D. renewal of solution subscription
- E. expansion of solution services
Answer: C,E
Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services
NEW QUESTION # 35
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