
Financial-Services-Cloud PDF Exam Material 2025 Realistic Financial-Services-Cloud Dumps Questions
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Salesforce Financial-Services-Cloud (FSC) Accredited Professional Certification Exam is designed for professionals who want to validate their skills in the financial services industry with Salesforce. Salesforce Financial Services Cloud (FSC) Accredited Professional certification is ideal for individuals who work in banks, insurance companies, wealth management firms, and other financial services organizations that use Salesforce as their primary CRM system.
Salesforce Financial Services Cloud is a powerful tool that helps financial professionals manage their clients' financial information, including assets, liabilities, and investment portfolios. The FSC Accredited Professional Certification Exam covers topics such as configuring and customizing the Financial Services Cloud, managing client data, and creating and managing financial plans. Salesforce Financial Services Cloud (FSC) Accredited Professional certification exam also covers best practices for data security and compliance, which is essential for financial professionals who must adhere to strict regulatory requirements. By earning the FSC Accredited Professional Certification, financial professionals can demonstrate their expertise in using Salesforce's Financial Services Cloud and their commitment to delivering exceptional customer service to their clients.
NEW QUESTION # 93
Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?
- A. Person Accounts can be enabled and disabled only by contacting Salesforce Support
- B. Creating a client record via Salesforce Inbox is not supported.
- C. AppExchange packages will not work if Person Accounts are enabled
- D. Person Accounts cannot be disabled once they were enabled
Answer: B,D
Explanation:
The following limitations should be considered before enabling Person Accounts in Financial Services Cloud:
Person Accounts cannot be disabled once they were enabled. Enabling Person Accounts is an irreversible action that affects your data model and user interface. You should carefully evaluate your business needs and test the functionality in a sandbox or developer org before enabling it in production.
Creating a client record via Salesforce Inbox is not supported. Salesforce Inbox is a feature that allows you to access Salesforce data and actions from your email application. However, you cannot use Salesforce Inbox tocreate a client record as a Person Account. You can only create a client record as an Individual Model record using Salesforce Inbox. Verified References: : Salesforce Help Article 4 : Salesforce Help Article 5
NEW QUESTION # 94
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account.
Account-Contact, and Contact-Contact Relationships?
- A. Relationship Map
- B. Actionable Relationship Center
- C. Family Members Component
- D. Life Events Component
- E. Group Members Component
Answer: A,B,E
Explanation:
Explanation
The following options are available to view and update Account-Account, Account-Contact, and Contact-Contact Relationships in Financial Services Cloud:
Actionable Relationship Center: This is a Lightning component that displays a list of all the relationships for a client or a group. You can use it to view, create, edit, and delete relationships.
Relationship Map: This is a Lightning component that displays a graphical representation of all the relationships for a client or a group. You can use it to visualize and navigate the relationship network.
Group Members Component: This is a Lightning component that displays a list of all the members of a group. You can use it to view, add, and remove group members. Verified References: : Salesforce Financial Services Cloud User Guide, page 34. : Salesforce Financial Services Cloud User Guide, page
36. : Salesforce Financial Services Cloud User Guide, page 38.
NEW QUESTION # 95
What is the maximum number of fields that can be displayed on the ARC Record Card?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 96
Which three things must an admin keep in mind when creating Action Plan Templates'5
- A. The Action Plan Template permission set must be added to all users that want to use Action Plans.
- B. An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.
- C. When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.
- D. When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template
- E. When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.
Answer: B,C,D
NEW QUESTION # 97
Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation. What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?
- A. Implement Financial Service Cloud in the existing org (Brow Field).
- B. Implement Financial Service Cloud in the existing org's Sandbox and then deploy to production org to mitigate the end-user impact
- C. Implement Financial Service Cloud in a Trial org and convert the Trial org to production org.
- D. Implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in Ihe new org.
Answer: D
Explanation:
The recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank is to implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in the new org. This approach allows Lake Tahoe Bank to leverage the best practices and features of Financial Services Cloud without being constrained by their existing customizations and data model. It also minimizes the impact on users during implementation, as they can continue to use their current system until the new org is ready to go live. A green field implementation requires careful planning, data migration, and change management, but it can result in a more efficient and customer-centric solution. Verified Reference: : Salesforce Financial Services Cloud Implementation Guide, page 8.
NEW QUESTION # 98
How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shownuntil the event actually happened?
- A. Remove the Event or Milestone from the Lightning Component in the Developer Console.
- B. Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the BusinessMilestone object
- C. Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.
- D. Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.
Answer: C
Explanation:
To hide highly sensitive Life Events or Business Milestones until they happen, the Admin can hide them on the Events & Business Milestones Lightning Component page properties. The Events & Business Milestones Lightning Component isa component that displays a timeline of life events and business milestones for a client or a group. The Admin can use the page properties to customize the component and select which event types or milestone types to show or hide on the timeline2.Verified References: 2
NEW QUESTION # 99
A Bank of the Future customer calls the bank to update the address on their account. The call center agent handling the call needs to enter a new address into the system. The agent enters the new contact information using an OmniScript and then needs to generate a prefilled PDF with the new address that can be shared with the customer.
Which two OmniStudio tools should a consultant recommend to generate the prefilled PDF?
- A. Calculation Procedure
- B. OmniStudio Action Document Generation
- C. DataRaptor
- D. Integration Procedure
Answer: B,C
Explanation:
The following OmniStudio tools should be recommended to generate the prefilled PDF:
OmniStudio Action Document Generation, which is a tool that allows users to create documents from templates and data sources using OmniScripts and Integration Procedures. By using OmniStudio Action Document Generation, the consultant can create a document template with placeholders for the contact and address information and generate a PDF file from it using an OmniScript.
DataRaptor, which is a tool that allows users to extract and transform data from Salesforce or external systems using Integration Procedures. By using DataRaptor, the consultant can create a data source that retrieves the contact and address information from Salesforce and maps it to the document template placeholders.
NEW QUESTION # 100
Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans. Which 3 process improvements can be delivered using Action Plans?
- A. Action Plans create repeatable tasks and automate the task sequences when executed
- B. Action Plans can automatically schedule the next appointment with the Advisor.
- C. Action Plans can speed up the collection of a list of documents needed for the loan application
- D. Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
- E. When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.
Answer: A,D,E
Explanation:
Explanation
Action Plans are a feature that allows users to create templates for common client processes, such as loan approval, account opening, or financial review. Action Plans can create repeatable tasks and automate the task sequences when executed. When an action plan is created from a template for a specific target record, such as an account or an opportunity, items that have no assigned user are assigned to the owner of that target record.
Action Plans can also enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
NEW QUESTION # 101
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.
Which behavior of the application should the user expect?
- A. The user will be able to continue working, but will be unable to start any new sessions
- B. The user will be logged out and any unsaved work-in-progress will be lost
- C. The user will be able to continue working and start new sessions
- D. The user will be logged out and any unsaved work-in-progress will be saved
Answer: A
NEW QUESTION # 102
A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud.
What should the consultant create as a deliverable for the current state business process?
- A. Word document telling the story of the process from the user's perspective
- B. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
- C. An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
- D. A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide
Answer: B
Explanation:
To document the current state business process for implementing Salesforce Financial Services Cloud, the consultant should create an end-to-end visual map of the process using personas, systems, inputs, and outcomes. A visual map is a tool that can help illustrate the flow of a business process from start to finish, showing the steps, decisions, and dependencies involved in each stage. A visual map can also include personas, systems, inputs, and outcomes to provide more context and detail for each step of the process. Personas are fictional characters that represent the different roles or users that participate in or interact with the process. Systems are the tools or applications that are used to perform or support the process. Inputs are the data or information that are required or provided for each step of the process. Outcomes are the results or outputs that are achieved or delivered by each step of the process. Verified Reference: : Salesforce Help Article 3 : Salesforce Help Article [4]
NEW QUESTION # 103
A wealth management division manages the financial assets of many wealthy clients.
Which three steps should the Financial Services Cloud consultant take to offer a high level of customization to boost user productivity?
- A. Assign the Custom Field Set To a Lightning component.
- B. Create a new type of person account so trust group details roll down to the beneficiaries level.
- C. Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.
- D. Assign the Custom Field Set to the Financial Summary component.
- E. Create and assign the Cuslhm Field Set permission set to all users.
Answer: A,C,D
Explanation:
Explanation
The following steps should be taken by the consultant to offer a high level of customization to boost user productivity for the wealth management division:
Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers. A Custom Field Set is a construct in Financial Services Cloud that allows you to define a collection of fields that can be displayed in a Lightning component, such as the Financial Summary or the Financial Account List. You can use Custom Field Sets to customize the fields that are relevant for different user groups or business scenarios, without modifying the underlying data model or page layout. You can create a Custom Field Set by going to Setup > Object Manager > Financial Account > Field Sets and adding or removing fields according to your requirements.
Assign the Custom Field Set to the Financial Summary component. The Financial Summary component is a Lightning component that displays aggregated financial data for a selected record, such as an account, contact, or opportunity. You can use the Financial Summary component to provide a holistic view of your client's financial situation and goals. You can assign a Custom Field Set to the Financial Summary component by using the Lightning App Builder and selecting the Custom Field Set from the Component Properties panel.
Assign the Custom Field Set To a Lightning component. A Lightning component is a reusable unit of user interface that can be added to any Lightning page, such as record pages, app pages, or Home pages.
You can use Lightning components to enhance the functionality and user experience of your pages. You can assign a Custom Field Set to a Lightning component by using the Lightning App Builder and selecting the Custom Field Set from the Component Properties panel. Verified References: : Salesforce Help Article 1 : Salesforce Help Article 2 : Salesforce Help Article 3
NEW QUESTION # 104
Lake Tahoe Bank wants to onboard a client digitally and without asking the client for information that the bank already has on file. The process has multiple steps and can have branching (conditional) logic that asks for different information depending on the responses. Which Salesforce feature should be used for this digital onboarding process?
- A. Flows
- B. Actionable Relationship Center
- C. Financial Goals
- D. Aclion Plans
Answer: A
Explanation:
The Salesforce feature that should be used for the digital onboarding process is Flows. Flows are a tool that can automate business processes and guide users or customers through screens that collect and display information. Flows can have multiple steps and branching logic that ask for different information depending on the responses. Flows can also integrate with existing data and prefill fields with information that the bank already has on file, reducing the need to ask the customer for redundant information. Flows can be embedded in Lightning pages, Experience Cloud sites, mobile apps, or websites to provide a seamless and engaging digital onboarding experience. Verified Reference: : Salesforce Help Article 1 : Salesforce Help Article 2
NEW QUESTION # 105
Which three related lists are visible within the Actionable Relationship Center associated with the Account object?
- A. Cases
- B. Financial Holdings
- C. Client Financial Goals
- D. Household Financial Accounts
- E. Notes and Attachments
Answer: A,C,D
NEW QUESTION # 106
Omni Script represents processes with fast, personalized, and consistent responses. This type extends the metadata type and inherits its full name field. To use the Omni Script metadata type, what should the administrator enable in the Salesforce org?
- A. Einstein Relationship Insights
- B. Lightning Experience for Financial Services Cloud
- C. Custom Domain
- D. Discovery Framework
Answer: C
NEW QUESTION # 107
Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner. How can Financial Services Cloud support these requirements?
- A. Use Lightning Scheduler to periodically schedule tasks for account owners.
- B. Train account owners to create required tasks periodically and set due dates for tracking.
- C. Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.
- D. Run a nightly process to create tasks and assign them to account owners for follow-ups
Answer: C
Explanation:
As explained in the previous question, Action Plans are a feature that can help users track and manage common client processes. By creating an Action Plan Template with associated pre-determined Tasks, such as reviewing credit & debit card usage, reviewing account payables, and discussing credit needs, users can ensure that these activities are tracked and followed up on in a timely manner. Users can also automate the periodical creation of Action Plans for customer accounts using Process Builder or Apex triggers.
NEW QUESTION # 108
Scott Adams calls his Personal Banker Hank Burton to apply for a loan to buy a boat. Hanks wants to refer Scott to the loan department, but the current process is manual and time-consuming. Hank is asking the bank's System Administrator to automate Referral creation in Salesforce. How can the Admin speed up and simplify Referral creation?
- A. Write a trigger to create Referrals from a 'Create Referral* button.
- B. Use Global Action lo create Referrals.
- C. Use the Case process and create Cases with Case Type 'Referrar'.
- D. Use
Answer: B
NEW QUESTION # 109
What step is required to give users access to the Financial Services Cloud Commercial Banking features?
- A. Update the user profiles to give users access to Financial Services Cloud objects
- B. Update Industries Settings to give users access to the Commercial Banking Console Lightning app.
- C. Assign permission sets to give users access to the Commercial Banking Console Lightning app.
- D. Install the Commercial Banking Managed Package
Answer: C
Explanation:
Explanation
To give users access to the Financial Services Cloud Commercial Banking features, such as Commercial Banking Console Lightning app, Referrals List component, and Treasury Services object, the Admin needs to assign permission sets to the users. Permission sets are collections of settings and permissions that give users access to various tools and functions4. The Admin can use the following permission sets to enable Commercial Banking features for the users4:
FSC Commercial Banking Console User: This permission set gives users access to the Commercial Banking Console Lightning app, which is a custom app that provides a unified view of commercial banking clients and their financial needs4.
FSC Commercial Banking Referrals User: This permission set gives users access to the Referrals List component, which is a Lightning component that displays a list of referrals related to a business account4.
FSC Commercial Banking Treasury Services User: This permission set gives users access to the Treasury Services object, which is a custom object that represents a treasury service product or offering that a commercial banking client uses or is interested in4. Verified References: 4
NEW QUESTION # 110
How can a sales user relate an opportunity to a campaign? (2 answers)
- A. Select the primary campaign source for the opportunity.
- B. Use the campaign influence related list on the opportunity.
- C. Use the campaign hierarchy related list on the opportunity.
- D. Select the campaign record type when creating the opportunity.
Answer: A,B
NEW QUESTION # 111
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?
- A. Contact-Contact Relationship and the Reciprocal Rote
- B. Account-Account Relationship
- C. Reciprocal Role
- D. Account-Contact Relationship and the Reciprocal Role
Answer: A
Explanation:
Explanation
A Contact-Contact Relationship is a construct in Financial Services Cloud that allows you to model the relationship between two contacts, such as a business contact and a client that is modeled as a person account.
The Reciprocal Role is a field on the Contact-Contact Relationship object that defines how each contact relates to the other. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 64.
NEW QUESTION # 112
Lake Tahoe Bank's financial advisors are complaining that they can't see an accurate summary of their clients financial data as clients often change households. How can an Admin set up Financial Services Cloud to provide financial advisors with an accurate summary of their client's financial data?
- A. Set clients financial data to be rolled up using Financial Services Cloud Primary Group.
- B. Create a roll-up field on the Opportunity object to track client's Financial Account balance and display the summary amount on the Person Account object.
- C. Use Process Builder to create a workflow to summarize data at the Person Account level.
- D. Create a custom obiect to track client's financial data
Answer: A
Explanation:
Explanation
A Primary Group is a construct in Financial Services Cloud that allows you to define the main group for a client. You can use Primary Group to roll up financial data from all the financial accounts that are related to the client or the group. This way, you can get an accurate summary of the client's financial data regardless of how often they change households. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 69.
NEW QUESTION # 113
Which three insurance processes are managed by the Policy Administration component?
- A. Commissions
- B. Payments
- C. Approvals
- D. Underwriting
- E. Endorsements
Answer: B,C,E
Explanation:
The following insurance processes are managed by the PolicyAdministration component:
Payments: Payments are the amounts that a policyholder pays to an insurance company for a policy or a claim. You can use the Policy Administration component to manage the payment schedules, methods, and statuses for your policiesand claims. You can also use the Policy Administration component to integrate with external payment systems and track the payment transactions and balances for your policies and claims.
Approvals: Approvals are the processes that an insurance company follows to review and authorize a policy or a claim. You can use the Policy Administration component to configure and automate the approval workflows, rules, and criteria for your policies and claims. You can also use the Policy Administration component to assign approvers, send notifications, and monitor the approval statuses and histories for your policies and claims.
Endorsements: Endorsements are the changes or modifications that a policyholder requests or an insurance company makes to a policy. You can usethe Policy Administration component to manage the endorsement requests, types, and statuses for your policies. You can also use the Policy Administration component to update the policy details, coverages, premiums, or terms based on the endorsements for your policies.
Verified References: : Salesforce Help Article [9] : Salesforce Help Article [10] : Salesforce Help Article [11]
NEW QUESTION # 114
What is a method for adding content to Salesforce CRM content? (2 answers)
- A. Documents
- B. Attachments
- C. Libraries
- D. Chatter files
Answer: C,D
NEW QUESTION # 115
An asset management firm that is moving to Salesforce from its old CRM wants to be able to bring over its client data on drivers' licenses and passports. 55m 058 Which Financial Services Cloud object should a consultant recommend?
- A. Document Checklist Item
- B. Received Document
- C. Identification Document
- D. Identity Document
Answer: C
Explanation:
Identification Document is the Financial Services Cloud object that should be recommended for storing client data on drivers' licenses and passports. Identification Document is a standard object that represents a document that verifies a person's identity, such as a driver's license, passport, or national ID card. You can create identification document records for individual clients and link them to their person accounts. You can also store information such as document type, number, issue date, expiration date, and country of issuance.
References: [Identification Document Object], [Manage Identification Documents]
NEW QUESTION # 116
A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor. What assignment logic should the Admin use when configuring this template task?
- A. Specific User
- B. Action Plan Creator
- C. Account Team
- D. Queues
- E. Role
Answer: D
NEW QUESTION # 117
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