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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 2: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 3: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Topic 4: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 5: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 6: Managing Resources | 16% | - Understand license types and deployment - Configure service territories and membership - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills |
| Topic 7: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 8: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A) Create a recurring Service Appointment.
B) Use appropriate Resource Operating Hours.
C) Create Resource Absences every day.
D) Use the Resource Availability Rule.
2. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
A) Add the Service Report Language field to the Work Order Page Layout.
B) Update the Language of the current User.
C) Update the Default Language of the Organization.
D) Add the Languagefield to the Contact Page Layout.
3. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
A) Use the standard Service Report
B) Use the standard Work Order email template.
C) Create a Process Builder to generate a report.
D) Create a custom report.
4. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A) Global optimization
B) Emergency scheduling
C) Resource Schedule Optimization
D) Customer First scheduling
5. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
A) Customer Working Hours
B) Service DueDate
C) Service Urgency
D) Customer Entitlement
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
