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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Question 2

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D. Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Question 3

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold will have child features added in the future
B. The product/service sold is high volume, one time billing event, such as a pay per view
C. The product Service sold has a recurring charge
D. The product services sold can undergo future attribute changes
E. The Product sold is a device accessory such as phone case

Question 4

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital Commerce API
B. Digital commerce SDK
C. Cart Based API using Omni Out
D. Custom API via lightening Out

Question 5

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use call out to fully automate the flow so that no manual steps are required
B. Use the integration procedure to manage the various task that technician need to undertake
C. Use data raptor to assist with integration and introduce several manual task into the flow.
D. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

Solutions: