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Cisco 840-423 Exam Syllabus Topics:

Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which statement about PEST analysis is true?

A) A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation.
B) Economic and social implications are relevant only with the public sector.
C) A PEST analysis often can be related directly to specific findings from the operating process analysis.
D) Political aspects can be identified easily through surveys.

2. Which example is a business case assumption that is most likely to be provided by the IT executive?

A) The expected weighted cost of capital can define the rate of return.
B) The number of personnel can be reduced in the business unit due to automation.
C) The business will outsource customer service to a third party.
D) IT transaction volumes will grow 10% annually for the next 2 years.

3. You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?

A) The infrastructure has not been in production mode for at least 3 months.
B) The users have not been trained to capture before and after data points.
C) Transaction volumes are 5% different than expected.
D) The system is in a pilot stage.

4. How does a business value approach contribute to the sales process?

A) gives the CIO a blueprint for organizing the IT department
B) allows for pieces of a larger project to be designed independently without concern for linkages
C) provides a framework to align the business strategy and priorities with the processes that are needed to achieve goals
D) ensures that best practices are included in the design of new workflows

5. Which option describes what a change leader is responsible for?

A) deciding how to give out favors
B) assigning key people to be role models
C) planning to fill open jobs
D) telling people how they should do their work

Solutions: