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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Refine Business Needs & Perform Business Transformation Analysis | - Perform gap and value chain analyses - Identify business scenarios and pain points |
| Prepare for Requirements Gathering | - Capture insight from existing relationships - Review customer records and published information - Identify expectations and knowledge gaps |
| Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
| Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Capture Requirements | - Conduct discovery meetings and document findings - Establish credibility and stakeholder analysis |
| Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. Which choice is a Cisco Channel Partner ecosystem subject expert, recommended for you to use as a source of insight?
A) The customer's lead procurement official
B) A sales rep for one of the Channel Partner's competitors
C) A government regulatory official familiar with the customer
D) An IT architect working at a software company that markets solutions bundled with the Channel Partner's offerings
2. What should your next step be once you have completed defining your recommended solution?
A) Measure benefits realization
B) Conduct business requirements analysis
C) Present to the relevant stakeholders for buy-in
D) Develop business case
3. Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
A) An account coverage plan for your team's territory
B) Business Model Canvas
C) Customer's communications plan for the rollout of a new application
D) A win/loss review from a proposal delivered to the customer 12 months ago
4. How can business capability increments lend structure to work packages and reduce risk?
A) By decomposing activities into a consistent number of tasks, with the smallest scope
B) By providing clarity on several aspects of activities required as part of the implementation
C) By generally describing stretch goals for individuals
D) By communicating how IT features enable process improvement
5. What relieves a customer's pain points and directly enables business results?
A) An IT solution aligned to customer needs
B) Industry best practice Business Model Canvas
C) Cisco Validated Designs
D) Analysis of a customer's value chain
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
