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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two.)

A) Avaya Aura* Collaboration Environment requires extensive communications development skills that Avaya Professional Services can provide
B) Avaya Aura* Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows
C) Avaya Aura* Collaboration Environment does NOT require prior communications development skills
D) Avaya Aura* Collaboration Environment is a closed development environment

2. You are teaching Jorge about ROI calculations for Avaya Aura@ Conferencing. You tell him that during the discovery conversation, you need to determine the customer's current_________ and____________. (Choose two.)

A) Budget
B) Spend
C) Capacity
D) Usage

3. The Avaya Flare@ Experience provides a multi modal collaboration environment. What does clicking on the collaboration button on your Avaya Flare Experience interface allow you to do?

A) Send an instant message to an enterprise user.
B) Start a web collaboration session so that you can share and see content.
C) View your last calls received.
D) Send an email to an enterprise user.

4. Larry is becoming familiar Avaya Aura@ Conferencing and is trying to understand the advantage of this Avaya conferencing solution over competitors. What two things could you tell Larry about Avaya Aura@ Conferencing? (Choose two.)

A) Avaya Aura@ Conferencing is made up of a stand-alone audio bridge, and standalone Video bridge that allows for implementation flexibility.
B) Avaya Aura@ Conferencing is a software-based, multi-modal conferencing engine that provides seamless access to multipoint audio, web and video.
C) Web Conferencing is an add on to Avaya Aura@ Conferencing that provides a rich feature set.
D) Avaya Aura* Conferencing architecture separates management of conferences and management of media streams.

Solutions: