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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya always comes in with the lowest price tag for all their contact center solutions.
D) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
E) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.

2. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
C) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
D) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.

4. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can be deployable in hours instead of days
B) They offer callers an option to provide feedback at the end of their call
C) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
D) They are priced for midsize businesses

5. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

A) 100
B) 50
C) 30

Solutions: