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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 2: Reporting and Performance Management | - Monitoring Operations
|
| Topic 3: Call Routing and Vectoring | - Routing Configuration
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Contact Center Implementation | - Deployment and Configuration
|
| Topic 6: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
Your 6201-1 Questions, Answered Around the Clock
- Call Routing and Vectoring ()
- Avaya Call Management System Fundamentals ()
- Maintenance and Troubleshooting ()
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- B. From Solaris login as root and use the date command
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
Correct Answer: B 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
- A. Use CMS to perform the bulk administration of telephone sets and buttons.
- B. Create a template telephone set and use the qcopy station xxxx CM SAT command
- C. Create a template telephone set and use the duplicate station xxxx CM SAT command
- D. Use the add station next CM SAT command to program each telephone set and assign buttons
Correct Answer: C 🗳️
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
- B. The wrong Communication Manager version on the CMS has been selected.
- C. The wrong CMS has been installed and the correct server needs to be ordered.
- D. This message can be ignored as it is not the reason the link is down.
Correct Answer: C 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
- A. Avaya Business Advocate
- B. ASA-Average Speed of Answer
- C. Percent in Service Level
- D. EWT- Expected Wait Time
Correct Answer: A 🗳️
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly archiver for ACD3 failed to run successfully.
- B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
- C. The nightly archivers far ACD1 and ACD2 have not complete yet.
- D. The nightly backup was in contention far the nightly archiver for ACD3.
Correct Answer: B 🗳️
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