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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A) Compliance Risk
B) Technical Risk
C) Operational Risk

2. Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.
Which stage of the project lifecycle does this fall under?

A) Execute
B) Initiate
C) Plan

3. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Divide the development team into three units/tracks to support each line of business Independently.
B) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
C) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

4. Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?

A) Scope
B) Terms and Conditions
C) Background

5. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Review the login history on the user record.
B) Create a custom report on the User object.
C) Create a User report and filter by Login Subtype.

Solutions: