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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities |
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
A) To store information securely and leverage it
B) To help gather critical information about your users
C) To perform delegated admin actions
D) To offer tools for building a trust-based relationship with your users
E) To implement consent flows for GDPR compliance
2. What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
A) Providing comprehensive analytics capabilities to understand the various patterns of API consumption
B) Exposing data with external ecosystems to generate new revenue streams (data as a service)
C) Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
D) Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
3. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
A) Product (material) master data
B) Sales/services transactions
C) Stock movements
D) Customer master data
E) Marketing campaigns
4. What can be maintained and customized for a Lead in SAP Sales Cloud?
A) Status and Origin
B) Status and Qualification
C) Qualification and Temperature
D) Temperature and Origin
5. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
A) Run real-time queries to external databases.
B) Create a data source.
C) Design a report view.
D) Design an SAP HANA view.
E) Create a custom key figure.
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,B | Question # 3 Answer: A,B,D | Question # 4 Answer: B | Question # 5 Answer: B,C,E |



