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Adobe Pages End User Sample Questions:

1. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his
MacBook Pro. Which of the following solutions should you suggest?

A) Apple Service Diagnostic
B) Console
C) Apple Hardware Test
D) Terminal

2. Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid
2 010) system that is plugged into AC power but has not yet been powered on?

A) Make sure you are NOT wearing a grounded ESD wrist strap.
B) Avoid putting your fingers near the fans.
C) Do not touch the processor heat sink because it could burn your fingers.
D) Do not turn the unit upside-down.

3. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System
Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Reset the SMC.
B) Start up from the Mac OS X Installer DVD and check System Profiler.
C) Back up user data, then erase and reinstall Mac OS X.
D) Reset PRAM.
E) Force the card into the slot.
F) Remove and reinsert the card with a third party SD card adapter.

4. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Did you turn off the computer improperly?
B) What is the issue?
C) What operating system are you using?
D) What steps have you taken to resolve the problem yourself?

5. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) SMC firmware must always match on both boards.
B) Three internal buttons must be pressed in order to reset both SMCs.
C) It is required to remove the memory riser card in order to reset the SM
D) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.

Solutions: