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Nortel 920-482 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Troubleshooting | 35% | - Network and connectivity issues - Hardware and software fault isolation - Voice messaging and feature problems - Logs, diagnostics, and recovery procedures |
| CallPilot Rls.5.0 Networking Concepts | 30% | - Network security and access control - Network architecture and protocols - IP connectivity and configuration - VoIP integration and signaling |
| Upgrades and Migration Procedures | 25% | - Post-upgrade verification - Software installation and patching - Migration from previous releases - Pre-upgrade planning and requirements |
| System Management and Maintenance | 10% | - Backup and restore operations - Interoperability with Meridian/CS1000 - Performance monitoring and optimization |
