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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Component Support Operations | - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support - Orchestration and Resource Controllers (ORC) |
| Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues |
| Avaya Oceana Solution Overview | - Architecture and Core Components - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing - Interaction Logging and Tracing |
Avaya Oceana® Solution Support Sample Questions:
Question 1
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
A. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
D. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
Question 2
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
A. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
B. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
C. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
D. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
Question 3
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
A. CONNECTED
B. BUSY
C. READY
D. NOT_READY
Question 4
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
A. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B. Remove the Agent ID from Communication Manager.
C. Add the new Avaya Oceana agent using Control Manager.
D. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
Question 5
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
A. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
B. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
C. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: D |



