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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI Manager should only be enabled on call-processing subscribers.
B) CTI applications should be load-balanced across all CTI Managers in a cluster.
C) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
D) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.

2. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
B) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
C) The CTI Desktop will show only the ACD line that the agent used to log in.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
B) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
C) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.

4. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 3.7 kB/s
B) 7.4 kB/s
C) 6.5 kB/s
D) 8.32 kB/s

5. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent device targets must be created for each phone that is used by an agent.
B) Agent labels must be created for each routing client that can route calls to an agent.
C) Agent targeting rules are not allowed with translation routes.
D) Agent extensions can be defined as a range, without having to build each device target.

Solutions: