There is no doubt that there is a variety of Cisco 500-440 exam resources in the internet for the IT exam, and we know the more choices equal to more trouble, so we really want to introduce the best one to you and let you make a wise decision. It is said that a good beginning makes for a good ending. Therefore it goes naturally that choosing the right study materials is a crucial task for passing exam with good 500-440 pass score. We are so glad to know that you have paid attention to us and we really appreciate that, we will do our utmost to help you to pass the IT exam as well as get the IT certification. Owing to the high quality and favorable price of our 500-440 test prep materials, our company has become the leader in this field for many years. There is really a long list to say about the strong points of our 500-440 exam resources, including less time for high efficiency, free renewal for a year, to name but a few.
Cisco 500-440 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identify the Network Design Considerations in a Cisco Unified CCE Solution | 19% | -Explain the failure scenarios with geographically separated Cisco Unified CCE deployments - Describe the quality of service usage within Unified Contact Center Enterprise solution - Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution - Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed) - Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution - Describe Cisco Finesse failover scenarios - Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage - Describe the Test Other Side method used in Unified Intelligent Contact Management - Describe the high-availability options of all components supported in the Cisco Unified CCE solution |
| Describe the Features and Functionality of the Cisco Unified CCE Solution | 23% | -Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE - Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE - Describe the role of congestion control in Cisco Unified CCE - Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE - Describe the role of CTI in Cisco Unified CCE - Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE - Describe the role of high priority traffic in Cisco Unified ICM - Describe the methods available to configure and use precision routing - Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE - Describe the role of Cisco Outbound Option in Cisco Unified CCE - Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality |
| Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution | 23% | -Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution - Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated) - Describe the impact for re-qualify call node in Cisco Unified ICM script - Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution - Describe Post Call Survey functionality and its call flow - Describe Whisper Announcement functionality and its call flow - Describe Courtesy Call back functionality and its call flow - Describe Cisco Finesse features and its third-party gadgets - Describe the Cisco Finesse workflow - Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution |
| Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components | 13% | -Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources - Explain how Erlang calculations are used as part of the sizing for contact center resources - Describe the Packaged CCE capacity - Describe the sizing consideration for SIP proxy methods - Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations - Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution |
| Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components | 11% | -Identify the VMware supported features - Describe the configuration considerations for NIC in virtualization environment - Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity - Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series - Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series |
| Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution | 11% | -Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal - Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks - Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager - Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager - Describe the cluster over the WAN consideration for Cisco Unified Communications Manager - Describe the Cisco Unified Communications Manager redundancy options for centralized deployment - Describe the methods available to maintain end to end reporting for transferred calls |
Free renewal for a year
Once you buy our 500-440 test prep materials, during the whole year, as soon as we have compiled a new version of the exam study materials, our company will send the latest one to you for free. Our top IT experts are always keep an eye on even the slightest change in the IT field, and we will compile every new important point immediately to our Cisco 500-440 exam resources, so we can assure that you won't miss any key points for the IT exam. And please think about this, as I just mentioned, in the matter of fact, you can pass the exam with the help of our exam study materials only after practice for 20 to 30 hours, which means it is highly possible that you can still receive the new 500-440 test prep materials from us after you have passed the exam if you are willing, so you will have access to learn more about the important knowledge of the IT industry or you can pursue wonderful 500-440 pass score, it will be a good way for you to broaden your horizons as well as improve your skills. You can see it is clear that there are only benefits for you to buy our Cisco 500-440 exam resources, so why not have a try?
After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
Less time for high efficiency
As everyone knows, preparing for an exam is a time-consuming as well as energy-consuming course, however, as it is worldly renowned well begun, half done, if you choose to use our 500-440 test prep materials, you can save most of your time as well as energy since we can assure that you can pass the IT exam and get the IT certification with a minimum of time and effort. The contents in our Cisco 500-440 exam resources are all quintessence for the IT exam, which covers all of the key points and the latest types of examination questions and you can find nothing redundant in our 500-440 test prep materials. Therefore, you can finish practicing all of the essence of IT exam only after 20 to 30 hours. After practicing all of the contents in our 500-440 exam resources it is no denying that you can pass the IT exam as well as get the IT certification as easy as rolling off a log.
