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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Quality Management
B) Contact Recording
C) Live Monitor
D) Analyze module
E) Coach and Learn

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Secure
B) Modular
C) Resilient
D) Simple
E) Scalable

3. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Concurrent
B) Core
C) Power
D) Workforce Management Named User

4. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Cloud Operations Manager
B) IP Office Media Manager
C) Avaya Call Reporting
D) Simplified Web Self-Administration
E) Avaya IX TM Spaces

Solutions: