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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A. Avaya Proactive Outreach Manager
B. Avaya Experience Portal
C. Avaya Intelligent Customer Routing
D. Avaya Control Manager

Question 2

Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A. Avaya Contact Center Select
B. Avaya Experience Portal
C. Avaya Aura® Contact Center
D. Avaya Aura® Communication Manager
E. Voice Portal

Question 3

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A. ASP 100
B. ASP 120
C. ASP 130
D. ASP 110

Question 4

A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A. 20 or less
B. 5 or less
C. 10 or less
D. 15 or less

Question 5

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 800
B. 600
C. 500
D. 700

Solutions: