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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A) One-way audio and choppy media
B) Failed LDAP authentication
C) Incorrect call detail records
D) Delayed voicemail synchronization

2. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Screen Pop node
C) Queue Task node
D) Add Participant node

3. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Browser certificate pinning
B) Desktop JSON restrictions
C) Queue overflow thresholds
D) Dial plan and outbound ANI policies

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Ensure the Condition node is present in the flow for post activities.
D) Add the Media Stream node after the Agent Answered event.

5. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Onboard the company.
B) Create channel assets.
C) Create templates for digital channels.
D) Create entry points.
E) Authorize nodes.

Solutions: