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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Product limitation
B) Acceptance criteria
C) Intent of both parties

2. During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A) Financial, Technical, Operational
B) Technical, Stakeholder, Enterprise
C) Enterprise, Strategy, Stakeholder

3. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

A) Associate each set of metadata -changes to the corresponding user story.
B) Provide detailed test cases to validate the functional requirements
C) Involve the stakeholders in the business requirements gathering sessions.

4. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?

A) ALM allows features to remain static and reduces incremental changes.
B) ALM provides processes and policies which help build apps more efficiently.
C) ALM offers preview access to the three Salesforce Releases per year.

5. The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

A) Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
B) Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
C) Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

Solutions: